ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 5
In the development of a quality improvement plan, which of the following steps should be taken first?
Answer options
- A. Document the plan
- B. Evaluate current process performance
- C. Verify the expected results of the plan
- D. Decide what changes need to be made
Correct answer: D
Explanation
The correct answer is D, as identifying the changes needed is the foundational step in a quality improvement plan. Without specifying what changes are required, subsequent steps like documenting the plan or evaluating current performance cannot be effectively executed.