ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 27

A line operator identified and reported a defect in one of the components from a supplier. In response, the quality manager should do which of the following first?

Answer options

• A. Order 100% inspection on all of the components from that supplies
• B. Evaluate the impact of the defect on the final product
• C. Notify purchasing of the defect
• D. Notify the supplier of the defect

Correct answer: A

Explanation

Ordering a 100% inspection on all components from the supplier is crucial to ensure that no other defective parts are used in the production process. Evaluating the impact of the defect, notifying purchasing, and alerting the supplier are important steps, but they should follow the immediate action of ensuring quality through inspection.