ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 25

Which of the following tools should be used to identify the customers of a product or process?

Answer options

• A. Flowchart
• B. Cause and effect diagram
• C. Pareto chart
• D. Run chart

Correct answer: C

Explanation

The Pareto chart is effective for identifying the most significant factors among a set of data, which helps in pinpointing the primary customers of a product or process. The Flowchart helps visualize processes, the Cause and effect diagram identifies potential causes for problems, and the Run chart shows trends over time, but none are specifically designed for customer identification.