ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 19

The leader of a team that had formerly worked together exceptionally well has noticed several disagreements between team members since two new people joined the team two weeks ago. The leader should:

Answer options

• A. Meet with all team members except the new ones and try to come up with suggestions for resolving any problems.
• B. Have a one-on-one discussion with each of the new members and explain how the team used to avoid arguments.
• C. Ask a facilitator to attend the next few meetings to help reduce conflict.
• D. Do nothing.

Correct answer: D

Explanation

The correct answer is D because sometimes, interference can exacerbate issues rather than resolve them. Allowing the team to adjust organically can lead to self-resolution of conflicts. The other options involve unnecessary interventions that might not address the underlying team dynamics.