ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 15

In terms of performance and perception, which of the following best describes a car with a reputation as an unreliable vehicle that gets better mileage and more reliable operation at lower cost than other vehicles in its class?

Answer options

• A. Performance: Positive - Perception: Negative
• B. Performance: Positive - Perception: Positive
• C. Performance: Negative - Perception: Negative
• D. Performance: Negative - Perception: Positive

Correct answer: C

Explanation

The correct answer is C because the car is perceived as unreliable, which contributes to a negative perception despite its better mileage and lower costs. Options A, B, and D incorrectly suggest a positive performance or perception, which contradicts the car's reputation for unreliability.