APICS Certified Supply Chain Professional (CSCP) — Question 445

Which of the following supply chain metrics is the best indicator of order fulfillment performance?

Answer options

• A. Delivery to promise
• B. Cash-to-cash cycle time
• C. Customer order lead time
• D. Delivery to request

Correct answer: A

Explanation

The correct answer is A, as 'Delivery to promise' directly measures the reliability of fulfilling orders as per the agreed timelines. The other options, while relevant to supply chain performance, do not specifically focus on the timeliness and accuracy of order fulfillment.