APICS Certified Supply Chain Professional (CSCP) — Question 252

Which of the following factors is the most appropriate measure of delivery performance for finished goods?

Answer options

• A. Perfect order fulfillment
• B. On-time delivery
• C. Load efficiency
• D. Available-to-promise

Correct answer: A

Explanation

Perfect order fulfillment is the most comprehensive measure of delivery performance as it takes into account accuracy, timeliness, and completeness of the order. On-time delivery, while important, does not capture other factors such as order accuracy or condition upon arrival. Load efficiency and available-to-promise are more focused on operational metrics rather than the overall delivery experience.