AWS Certified AI Practitioner (AIF-C01) — Question 229

A customer service team is developing an application to analyze customer feedback and automatically classify the feedback into different categories. The categories include product quality, customer service, and delivery experience.

Which A1 concept does this scenario present?

Answer options

• A. Computer vision
• B. Natural language processing (NLP)
• C. Recommendation systems
• D. Fraud detection

Correct answer: B

Explanation

The correct answer is B, as Natural Language Processing (NLP) is specifically designed for understanding and classifying textual data, such as customer feedback. Options A, C, and D do not apply because computer vision focuses on image analysis, recommendation systems suggest products based on user behavior, and fraud detection identifies fraudulent activities rather than categorizing feedback.