Certified Regulatory Compliance Manager (CRCM) — Question 247

The mortgage lending department of Bank XYZ received some inquiries from potential applicants who are visually impaired. The bank would like to comply with
ADA concerning these potential applicants, but it does not want to spend a significant amount of money. Which of the following statements is true?

Answer options

• A. The bank must have its loan application and disclosures translated into Braille.
• B. The bank may have a loan assistant read each loan application and disclosure document to the applicant and assist in completion of the forms.
• C. The bank may require the applicant to bring a sighted friend or relative to the bank to assist in completing the application.
• D. The bank may make a policy not to lend money to blind persons.

Correct answer: B

Explanation

Option B is correct because the ADA allows assistance in completing forms, which can be provided by a loan assistant. In contrast, option A is incorrect as Braille translation may not be necessary if other accommodations are provided. Option C places an undue burden on the applicant, and option D is discriminatory and violates ADA regulations.