Certified Regulatory Compliance Manager (CRCM) — Question 246

Bank A offers safe deposit services in a vault area that contains a door too narrow for wheelchair passage. The bank cannot widen the door because of the vault construction. Therefore, when a customer in a wheelchair needs access to a safe deposit box the customer cannot enter the vault. The bank provides viewing rooms for all safe deposit customers, and one of these rooms has a door wide enough for a disabled customer to enter. Which of the following must the bank do to provide safe deposit box service to wheelchair customers?

Answer options

• A. Remove the old vault and install a new vault to allow wheelchair access
• B. Construct an alternative facility in which to store the safe deposit boxes of wheelchair customers
• C. Require wheelchair customers to be accompanied by a walking individual to retrieve the safe deposit box for the customer
• D. Bring the safe deposit box to the customer and provide an accessible area where the customer may privately have access to the contents

Correct answer: D

Explanation

The correct answer is D because it directly addresses the issue of accessibility for wheelchair customers by providing a solution that allows them to access their belongings without entering the vault. Options A and B are impractical as they involve significant structural changes that may not be feasible. Option C does not fully accommodate the needs of wheelchair customers, as it still requires them to rely on others for access.