Zscaler Certified Technology Associate (ZDTA) — Question 28

A user has opened a support case to complain about poor user experience when trying to manage their AWS resources. How could a helpdesk administrator get a useful root cause analysis to help isolate the issue in the least amount of time?

Answer options

• A. Check the Zscaler Trust page for any indications of cloud outages or incidents that would be causing a slowdown.
• B. Check the user's ZDX score for a period of low score for AWS and use Analyze Score to get the ZDX Y-Engine analysis.
• C. Do a Deep Trace on the user's traffic and check for excessive DNS resolution times and other slowdowns.
• D. Initiate a packet capture from Zscaler Client Connector and escalate the case to have the trace analyzed for root cause.

Correct answer: B

Explanation

The correct answer is B because analyzing the user's ZDX score provides specific insights into performance issues related to AWS, allowing for targeted troubleshooting. Options A and C do not focus on the user's specific score or analysis tools, while option D involves a more complex process that may not yield immediate results.