VMware Horizon 7 Specialist — Question 42

An email profile is working, but some users are not receiving their emails. In the Workspace ONE UEM Console, an administrator sees that the profile is applied.
On the SEG, the administrator notices that the device is not blocked.
What two conditions can cause this issue? (Choose two.)

Answer options

• A. The certificate of the secure email gateway is not valid.
• B. The user account is disabled.
• C. The device is unable to connect to SEG.
• D. The Activesync is not enabled for these users.
• E. The SEG cannot communicate with the mailbox server of these users.

Correct answer: D, E

Explanation

The correct answers are D and E because if Activesync is not enabled for the users, they will not be able to receive emails, and if the SEG cannot communicate with the users' mailbox server, emails cannot be delivered. Options A, B, and C do not directly affect the email profile's functionality given that the profile is applied and the device is not blocked.