VMware Horizon 7 Specialist — Question 20

When enrolling a device into a newly set up Workspace ONE environment, a user receives the error message "Invalid User Credentials". The user has verified that they are using the correct Active Directory credentials. The user has also successfully performed the "Test Connection" process to the Active Directory integration within the Workspace ONE UEM, but they still get the same error.
How should this problem be solved?

Answer options

• A. Check the Device Enrollment restriction settings.
• B. Exit the Airplane mode on a mobile device.
• C. Enable Directory Authentication as the authentication mode.
• D. Enable the Workspace ONE REST API.

Correct answer: A

Explanation

The correct answer is A because checking the Device Enrollment restriction settings can help identify if there are any policies preventing the user's device from enrolling. Options B, C, and D are less relevant; exiting Airplane mode does not address credential issues, enabling Directory Authentication may not be necessary if the credentials are valid, and enabling the Workspace ONE REST API does not directly resolve the enrollment issue.