VMware vRealize Log Insight Specialist — Question 9

Which two statements are true regarding the Managed Services Provider (MSP) Program for VMware Cloud on AWS? (Choose two.)

Answer options

• A. The level of service provided by VMware and AWS will be mutually agreed for each MSP contract.
• B. In the MSP model, the VMware partner owns all support requests by customers and only escalates to VMware when necessary.
• C. In the MSP model, VMware partners have direct access to AWS support.
• D. VMware Cloud Provider Hub assists partners with delivering and managing VMware Cloud on AWS services.
• E. VMware Cloud on AWS MSP partners get exclusive access to the ESXi hosts, which cannot be shared or sub-provided to customers.

Correct answer: A, C

Explanation

Option A is correct because the service level is indeed determined collaboratively for each MSP agreement. Option C is also correct as VMware partners do have direct access to AWS support. Options B, D, and E are incorrect because they misrepresent the responsibilities of partners, the role of the VMware Cloud Provider Hub, and the access rights to ESXi hosts, respectively.