VMware Workspace ONE 21.x Professional — Question 4

A customer has a Workspace ONE SAAS environment. None of the administrators are able to log in to the console using their Active Directory (AD) credentials.
They are able to log in using a basic administrator account provided to them when they deployed Workspace ONE.
What could be cause for this issue?

Answer options

• A. AirWatch Connector is not running.
• B. Workspace ONE Enterprise Integration Services is not running.
• C. Workspace ONE Access connector is not running.
• D. Device Services is not running.

Correct answer: A

Explanation

The correct answer is A because the AirWatch Connector is responsible for the integration with Active Directory, and if it is not running, AD logins will fail. The other services listed, while important, do not directly impact the ability of administrators to authenticate using their AD credentials.