VMware Carbon Black Cloud Professional (2021) — Question 63

A new Horizon environment has gone into production. External sessions are being disconnected after a random period of time.
The following information has been documented by the administrator:
✑ Internal and external users are able to connect to their desktops.
✑ External sessions connect via a Unified Access Gateway.
✑ Users are immediately able to reconnect but will be disconnected again in a few minutes.
✑ Internal sessions, connected directly to the desktops, are not impacted.
✑ While the session remains connected, all expected functionality works properly.
What could be a cause of this issue?

Answer options

• A. A misconfigured network load balancer is in front of the Unified Access Gateway appliances.
• B. A misconfigured network load balancer is in front of the Connection Servers.
• C. Required firewall ports are not open in front of the Connection Servers.
• D. Required firewall ports are not open in front of the Unified Access Gateway appliances.

Correct answer: A

Explanation

The correct answer is A because a misconfigured network load balancer in front of the Unified Access Gateway can lead to intermittent disconnections for external sessions. The other options, while relevant to network configurations, do not directly impact the behavior of external sessions connecting through the Unified Access Gateway.