VMware Carbon Black Cloud Professional (2021) — Question 37

A user reports that sometimes they have issues using their remote desktops and published applications.
What three pieces of information should be collected to troubleshoot the issue? (Choose three.)

Answer options

• A. What exactly did the user see on the screen when the issue occurred?
• B. Has the user reformatted recently to clean up old cached data?
• C. Does the user's home PC have the same problem?
• D. What time was it when the problem occurred?
• E. What was the user doing when the issue happened?

Correct answer: A, D, E

Explanation

The correct answers A, D, and E provide direct insights into the issue by focusing on the user's experience at the time of the problem. A helps identify any visual errors, D establishes a timeline for the issue, and E clarifies the user's activities leading to the problem. Options B and C are less relevant as they do not directly address the specific incident reported by the user.