VMware Carbon Black Cloud Professional — Question 23

A new Horizon environment has gone into production. External sessions are being disconnected after a random period of time.
The following information has been documented by the administrator:
Internal and external users are able to connect to their desktops.
External sessions connect via Unified Access Gateway.
Users are immediately able to reconnect but are disconnected again in a few minutes.
Due to limited amount of public IP addresses, all traffic flows through a load balancer.
Internal sessions, connected directly to the desktops, are not impacted.
While the session remains connected, all expected functionality works properly.
What could be a cause of this issue?

Answer options

• A. A misconfigured network load balancer is in front of the Unified Access Gateway appliances.
• B. A misconfigured network load balancer is in front of the Connection Servers.
• C. Required firewall ports are not open in front of the Unified Access Gateway appliances.
• D. Required firewall ports are not open in front of the Connection Servers.

Correct answer: A

Explanation

The correct answer is A because a misconfigured network load balancer in front of the Unified Access Gateway could lead to intermittent disconnections for external sessions. Option B is incorrect as it pertains to Connection Servers, which are not affecting external sessions directly. Options C and D regarding firewall ports are less likely since the sessions can connect initially and function properly while active.