IASSC Certified Lean Six Sigma Yellow Belt (ICYB) — Question 10

An important factor in a viable _________ is to determine who, when and to what level various personnel must be trained to maintain the improvements made to a process.

Answer options

• A. Control Plan
• B. FMEA
• C. Standard Operating Procedure
• D. Process Map

Correct answer: C

Explanation

The correct answer is C, as Standard Operating Procedures outline the necessary steps and training required to ensure consistent process performance. Options A, B, and D do not primarily focus on personnel training needs, but rather on monitoring, failure analysis, and process visualization respectively.