IASSC Certified Lean Six Sigma Black Belt (ICBB) — Question 84

Which of the following is not a product quality dimension?

Answer options

• A. Serviceability
• B. Reliability
• C. Responsiveness
• D. Durability

Correct answer: C

Explanation

The correct answer is C, Responsiveness, as it typically refers to service quality rather than product quality dimensions. Serviceability, Reliability, and Durability are all key aspects that evaluate the quality of a product.