IASSC Certified Lean Six Sigma Black Belt (ICBB) — Question 44
What is ‘business process management’?
Answer options
- A. A holistic management approach that involves directing efforts towards minimizing an organization’s negative costs to the society.
- B. A holistic management approach that involves directing efforts towards maximizing an organization’s positive costs to the society.
- C. A holistic management approach that involves identification of an organization’s core business processes, assignment of process ownership, and definition of measures that evaluate the performance of a particular process.
- D. A holistic management approach that aims at enumerating or listing an organization’s various processes that are not of desired levels.
Correct answer: D
Explanation
The correct answer is C because business process management emphasizes identifying core processes, assigning ownership, and measuring performance. The other options misinterpret the focus of business process management by either emphasizing societal costs or merely listing processes without addressing their effectiveness.