SHRM Senior Certified Professional (SHRM-SCP) — Question 3

A recent company survey shows that 70% of employees report not having mastered the skills needed to do their jobs. Which approach to learning and development should the HR director implement to best help employees master the missing skills?

Answer options

• A. Gamify professional development opportunities.
• B. Offer a diverse catalog of micro-courses.
• C. Apply the forgetting curve.
• D. Use pre- and post-training surveys.

Correct answer: C

Explanation

The forgetting curve emphasizes the importance of reinforcement in learning, suggesting that skills need to be revisited to be retained effectively. Implementing this approach would help ensure that employees not only learn but also retain the skills necessary for their roles. The other options, while beneficial, do not specifically address the retention aspect of skill mastery.