ServiceNow Certified System Administrator — Question 96

What do you call any component that needs to be managed in order to deliver services?

Answer options

• A. CSDM Items
• B. CMDB
• C. Configuration item
• D. Service Offerings
• E. Asset

Correct answer: C

Explanation

The correct answer, 'Configuration item', is a specific term used in IT service management to describe any component that needs to be managed. While 'CSDM Items', 'CMDB', 'Service Offerings', and 'Asset' are relevant concepts in IT, they do not specifically refer to the components that must be managed for service delivery.