ServiceNow Certified System Administrator — Question 83

Which of the following is used to categorize, flag, and locate records?

Answer options

• A. Search
• B. Favorites
• C. Tags
• D. Bookmarks

Correct answer: C

Explanation

The correct answer is C, Tags, as they are specifically designed to categorize and identify records for easier retrieval. Options A, B, and D do not serve the same purpose; Search is for finding, Favorites is for quick access, and Bookmarks are for saving links, not categorizing records.