ServiceNow Certified System Administrator — Question 61

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Answer options

• A. Service Catalog variables can only be used in Record Producers
• B. Service Catalog variables can only be used in Order Guides
• C. Service Catalog variables cannot affect the order price
• D. Service Catalog variables are global by default

Correct answer: D

Explanation

The correct answer is D because Service Catalog variables are indeed global by default, allowing them to be accessed across different catalog items. Options A and B are incorrect as Service Catalog variables can be used in various contexts beyond just Record Producers and Order Guides. Option C is also wrong because while variables may not directly affect pricing, they can still play a role in the overall order process.