ServiceNow Certified System Administrator — Question 50

Which tool is used to have conversations with logged-in users in real-time?

Answer options

• A. Connect Chat
• B. Now Messenger
• C. User Presence
• D. Comments

Correct answer: A

Explanation

Connect Chat is specifically designed for real-time interactions with logged-in users, making it the correct choice. Now Messenger, User Presence, and Comments do not offer the same functionality for direct conversations, thus they are not suitable options.