ServiceNow Certified System Administrator — Question 44

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Answer options

• A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
• B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
• C. Use the Baseline Update Set to store the contents of items after they are changed the first time
• D. Once an Update Set is closed as ג€Completeג€, change it back to ג€In Progressג€ until it is applied to another instance

Correct answer: A

Explanation

The correct answer, A, is valid as ServiceNow advises against using the Default Update Set for moving customizations due to potential issues. Option B is incorrect because it is not necessary for the instances to be on different versions to use Update Sets. Option C is misleading as the Baseline Update Set is not meant for storing changed items. Option D is incorrect since once an Update Set is closed as 'Complete', it should not be altered back to 'In Progress'.