ServiceNow Certified System Administrator — Question 4

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

Answer options

• A. Flow Manager
• B. Flow Designer
• C. Flow Editor
• D. Workflow Editor
• E. Workflow Designer

Correct answer: B

Explanation

The correct answer is B, Flow Designer, as it is specifically designed for users to create and manage business processes with minimal technical skills. The other options, while related to workflow management, do not focus on the ease of use for non-technical users in the same way that Flow Designer does.