ServiceNow Certified System Administrator — Question 373

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Answer options

• A. Task Escalation Clock
• B. Service Level Agreements
• C. Inactivity Monitor
• D. Response Time Clock
• E. Business Time Remaining

Correct answer: B

Explanation

The correct answer is B, Service Level Agreements, as they define the expected timeframes for task completion. The other options, while related to task management, do not specifically measure the time a task has been open in relation to predefined service levels.