ServiceNow Certified System Administrator — Question 354

You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

Answer options

• A. Create Record Producer
• B. Create Catalog Item
• C. Create Order Guide
• D. Create Content Item

Correct answer: A

Explanation

The correct answer is A, Create Record Producer, as it is specifically designed to facilitate the creation of records like incidents based on user input. The other options do not fulfill the requirement of generating incident records with the necessary routing to the Service Desk.