ServiceNow Certified System Administrator — Question 344

When working on a form, what is the difference between Insert and Update operations?

Answer options

• A. Insert creates a new record and Update saves changes, both remain on the form
• B. Insert creates a new record and Update saves changes, both exit the form
• C. Insert saves changes and exits the form, Update saves changes and remains on the form
• D. Insert saves changes and remains on the form, Update saves changes and exits the form

Correct answer: B

Explanation

The correct answer is B because the Insert operation adds a new record while the Update operation modifies an existing record, and both actions lead to exiting the form. Options A, C, and D incorrectly describe the behavior of these operations in relation to the form's state after execution.