ServiceNow Certified System Administrator — Question 34

Which one of the following statements applies to a set of fields when they are coalesced during an import?

Answer options

• A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
• B. If a match is not found using the coalesce fields, the system does not create a Transform Map
• C. If a match is found using the coalesce fields, the system creates a new record
• D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Correct answer: A

Explanation

Option A is correct because when a match is found using the coalesce fields, the system updates the existing record with the imported information. Options B and C are incorrect as they misrepresent the behavior of the system in the context of coalescing, and option D incorrectly states that an existing record is updated when no match is found.