ServiceNow Certified System Administrator — Question 331

What access does a user need to be able to import articles to a knowledge base?

Answer options

• A. sn_knowledge_import
• B. sn_knowledge_contribute
• C. Can contribute
• D. Can import

Correct answer: C

Explanation

The correct answer is C, 'Can contribute', as this permission allows users to add content to the knowledge base. Options A and B refer to specific permissions that do not directly grant the ability to import articles, while D, 'Can import', is not the correct terminology used in this context.