ServiceNow Certified System Administrator — Question 324

Which components are the customer’s responsibility according to the Shared Responsibility Model? (Choose two.)

Answer options

• A. Infrastructure management
• B. Authentication and authorization
• C. Media disposal and destruction
• D. Data encryption at rest
• E. Backup and restore

Correct answer: B, E

Explanation

The correct answers, B and E, indicate that customers are responsible for managing authentication and authorization processes as well as ensuring data is properly backed up and can be restored. Options A, C, and D refer to responsibilities typically managed by the cloud provider, such as infrastructure management, media disposal, and data encryption at rest.