ServiceNow Certified System Administrator — Question 315

You are creating a catalog item for ordering a new desktop computer. The computers have these options:

Color: Black or Silver -

RAM: 32 MB or 64MB -

Keyboard: Standard or Ergonomic -

Monitor: 24 inch or 32 inch -

How would you add these options to the catalog item form?

Answer options

• A. Add choices
• B. Add variables
• C. Add UI options
• D. Add fields

Correct answer: B

Explanation

The correct answer is B, as adding variables allows you to create dynamic options for the catalog item based on user selections. Options A, C, and D do not specifically capture the need for a variable setup that can handle multiple choices for each parameter effectively.