ServiceNow Certified System Administrator — Question 295

Which module in the Service Catalog application is used to create a new catalog item?

Answer options

• A. Configuration Items
• B. Maintain Items
• C. Content Items
• D. Catalog Items

Correct answer: B

Explanation

The correct answer is B, Maintain Items, as this module specifically allows users to create and manage catalog items. The other options do not serve this purpose: A refers to the management of configuration items, C deals with content management, and D is more about viewing existing catalog items rather than creating new ones.