ServiceNow Certified System Administrator — Question 29

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Answer options

• A. Have them clear their cache.
• B. Have them use the gear icon to set the employee's time zone.
• C. Recommend they use Chrome, instead of Explorer.
• D. Use the system properties to correct the instance's time zone.
• E. Have them correct the time zone on their computer.

Correct answer: B

Explanation

The correct answer is B because adjusting the employee's time zone through the gear icon directly addresses the root cause of the incorrect dates and times. Other options, like clearing the cache or switching browsers, do not resolve time zone discrepancies, while changing system properties or computer settings may not affect the application-level time zone settings.