ServiceNow Certified System Administrator — Question 262

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Answer options

• A. Agent Workspace
• B. Chat bot
• C. Virtual Agent
• D. Knowledge Chat
• E. Now Support

Correct answer: C

Explanation

The correct answer is C, Virtual Agent, as it is specifically designed to provide users with assistance via a conversational interface. Options A, B, and D do not offer the comprehensive decision-making and task performance capabilities through messaging that Virtual Agent does, while E, Now Support, focuses more on support rather than direct user interaction.