ServiceNow Certified System Administrator — Question 256

A customer has asked for the following updates to a form:
• Make Resolution code Mandatory, when state is changed to Resolved
• Hide Major Incident check box, unless logged in user has Major Incident Manager role

What type of rule(s) would you use to implement this requirement?

Answer options

• A. Form Constraint
• B. UI Design
• C. Field Limiter
• D. UI Policy
• E. Dictionary Design

Correct answer: D

Explanation

The correct answer is D, UI Policy, which allows you to make fields mandatory and control visibility based on user roles. Options A (Form Constraint) and C (Field Limiter) do not provide the necessary functionality for UI conditions, while B (UI Design) refers to the overall look rather than functionality, and E (Dictionary Design) relates to field definitions rather than dynamic behaviors.