ServiceNow Certified System Administrator — Question 254

Here is an example of the criteria set for a knowledge base:
• Companies: ACME North America
• Departments: HR
• Groups: ACME Managers
• Match All: Yes

In this example, what users would have access to this knowledge base?

Answer options

• A. Members of the ACME Manager group, who are also members of HR Department and part of ACME North America
• B. Employees of ACME North America, who are members of HR Department or the ACME Managers group
• C. Users which are members of either ACME North America, or HR Department, or ACME Managers group
• D. Members of the ACME Managers group, and HR department, regardless of geography

Correct answer: A

Explanation

The correct answer is A because it specifies that users must meet all criteria: being in the ACME Managers group, part of the HR Department, and belonging to ACME North America. The other options incorrectly allow access based on less stringent criteria, such as being part of one group or department instead of all required ones.