ServiceNow Certified System Administrator — Question 251

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.)

Answer options

• A. Right click on Priority and select Configure Label
• B. Right click on Priority and select Configure Dictionary
• C. Right click on Priority and select Configure Display Settings
• D. Right click on Priority and select Configure Column

Correct answer: A, B

Explanation

The correct answers are A and B because 'Configure Label' allows you to change how the field is displayed to the user, while 'Configure Dictionary' provides access to the underlying definition of the field. Options C and D do not specifically address changing the title of the field; they relate to display settings and column configuration, respectively.