ServiceNow Certified System Administrator — Question 246

A customer requests the following data quality measures be added:
• Incident numbers should be read only, on all lists and forms, for all users.
• Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

Answer options

• A. Data Quality Policy
• B. Dictionary Design Policy
• C. Data Policy
• D. Field Criteria Policy

Correct answer: C

Explanation

The correct answer is C, Data Policy, as it governs the rules around data entry and validation, including making fields mandatory or read-only. The other options do not specifically address the requirements for enforcing data quality measures across records and applications.