ServiceNow Certified System Administrator — Question 240

Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?

Answer options

• A. CI Dependency View
• B. Event Management Homepage
• C. Service Dashboard
• D. CI Health Dashboard

Correct answer: A

Explanation

The CI Dependency View is specifically designed to help users visualize the relationships between services and their supporting CIs, making it easy to identify any active issues. The Event Management Homepage, Service Dashboard, and CI Health Dashboard serve different functions, such as monitoring events, providing service performance insights, and assessing the health of CIs, but do not provide the same level of tracing capability for active issues.