ServiceNow Certified System Administrator — Question 238

A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?

Answer options

• A. On My Work list, select the Activity Stream icon to show a frame with live updates
• B. Click on the eyeglass icon to expand the Monitor frame
• C. Open an Agent workspace tab for each record he wants to monitor
• D. Select Service Desk > My Work Dashboard

Correct answer: A

Explanation

The correct answer is A, as selecting the Activity Stream icon provides real-time updates on activities related to records. Option B, while related to monitoring, does not provide live updates. Options C and D do not specifically address the need for immediate updates on record changes.