ServiceNow Certified System Administrator — Question 226

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

Answer options

• A. Approval Chains
• B. Flows
• C. Approver Delegates
• D. Parent-Child Approvers
• E. Approval Criteria

Correct answer: B

Explanation

The correct answer is B, Flows, as they allow for the automation of processes including approvals and notifications. Approval Chains (A) do not specifically cater to the notification aspect, while Approver Delegates (C), Parent-Child Approvers (D), and Approval Criteria (E) do not provide the same level of automation and flexibility needed for handling multiple levels of approval and notifications.