ServiceNow Certified System Administrator — Question 223

What is the definition of a group?

Answer options

• A. A collection of subject matter experts
• B. A team of users
• C. An escalation pod
• D. A collection of users
• E. A department

Correct answer: D

Explanation

The correct answer is D, as a group is typically understood to be a collection of users who can interact within a system or application. Options A and B refer more to expertise and teamwork, respectively, while C is specific to a function and E describes an organizational structure rather than a group.