ServiceNow Certified System Administrator — Question 220

How would you define an Access Control, to allow a user with itil role to have permission to create incident records?

Answer options

• A. Name: incident.None; Operation: create; Role: itil
• B. Name: incident.Any; Operation: write; Permission: itil
• C. Name: incident:*; Permission: write; Role: itil
• D. Name: incident.None; Permission: create; Role: itil
• E. Name: incident:*;Operation: write; Permission: itil

Correct answer: A

Explanation

The correct answer, A, specifies the 'create' operation which is necessary for generating incident records, along with the proper role of itil. Options B, C, D, and E fail to correctly define the required operation or use incorrect parameters, such as 'write' instead of 'create', which does not allow for record creation.