ServiceNow Certified System Administrator — Question 22

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Answer options

• A. Specify the Dept_Mgr role on the catalog content block
• B. Add the Department Manager group to the catalog item's user criteria
• C. Add the Department Manager group to the catalog item's ACL
• D. Only publish the item in the HR service catalog
• E. Use a Dept_Mgr ACL on the HR service catalog

Correct answer: B

Explanation

The correct answer is B because adding the Department Manager group to the catalog item's user criteria directly controls access based on user roles, ensuring only the designated managers can view it. Options A and C do not specifically restrict visibility to the required group, while D limits access too broadly, and E applies ACL to the entire HR service catalog rather than the specific item.