ServiceNow Certified System Administrator — Question 203

What types of entities can receive task assignments, in ServiceNow? (Choose two.)

Answer options

• A. Users
• B. Departments
• C. Groups
• D. Teams

Correct answer: A, C

Explanation

In ServiceNow, tasks can be assigned to Users and Groups, as they represent individuals and collections of individuals who can take on assignments. Departments and Teams are not direct recipients of task assignments in the same manner.