ServiceNow Certified System Administrator — Question 200

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

Answer options

• A. Roles
• B. Groups
• C. User Criteria
• D. Categories

Correct answer: C

Explanation

The correct answer is C, User Criteria, because it specifically defines the conditions under which users can access or contribute to knowledge. Options A (Roles), B (Groups), and D (Categories) do not directly manage access limitations for reading or contributing to knowledge in the same precise manner as User Criteria.